Privacy Policy

This Privacy Policy explains how [Legal business name] (trading as Steppi, “we”, “us”) collects, uses and protects your personal information when you visit or buy from our website. We are the data controller for the information described here.

Information we collect

• Order information: your name, billing and shipping address, email address, phone number and order details.
• Payment information: payments are processed securely by our payment providers. We don't store your full card details.
• Account and communication information: details you give us when you create an account, contact us, leave a review or sign up to our emails.
• Device and usage information: information collected automatically, such as your IP address, browser type, pages viewed and how you interact with our site, using cookies and similar technologies.

How we use your information

• To process, ship and support your orders.
• To respond to your questions and provide customer service.
• To send marketing emails or messages where you've agreed to receive them.
• To improve our website, products and shopping experience.
• To prevent fraud and keep our store secure.
• To meet our legal and accounting obligations.

Our legal bases

Under UK GDPR, we rely on: contract (to fulfil your orders), legitimate interests (to run and improve our business), consent (for marketing and non-essential cookies) and legal obligation (for tax and accounting records).

Sharing your information

We only share your information with trusted service providers who help us run our store, such as our e-commerce platform (Shopify), payment processors, delivery carriers, email and analytics providers. They may only use your information to provide their services to us. We never sell your personal information.

Some of these providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place.

Cookies

We use cookies to make our site work, remember your cart and understand how visitors use our store. Where required, we'll ask for your consent before using non-essential cookies. You can also manage cookies in your browser settings.

How long we keep your information

We keep order information for as long as needed to fulfil your order and meet legal requirements (typically [6] years for accounting records). Marketing data is kept until you unsubscribe.

Your rights

You have the right to access, correct or delete your personal information, to object to or restrict how we use it, to data portability, and to withdraw consent at any time. You can unsubscribe from marketing emails using the link in any email.

To make a request, contact us at [privacy email]. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Children's privacy

Our products are for children, but our website is intended for adults. We don't knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

Contact us

[Legal business name]
[Business address]
Email: [privacy email]