Refund Policy

We want you and your little one to love your Steppi training pants. This policy explains your options if something isn't right.

Our 60-day results guarantee

Every child learns at their own pace. If your toddler isn't making progress within 60 days of your order being delivered, contact us with your order number and a short note about your experience. We'll offer a refund or another solution that works for you.

To keep things fair for everyone, the guarantee applies to one order per household and to purchases made directly from our official website.

Your right to cancel (UK customers)

Under the Consumer Contracts Regulations, you can cancel your order within 14 days of receiving it without giving a reason. To do so, let us know within that period, then return the items within a further 14 days.

For hygiene reasons, items must be unworn, unwashed and in their original packaging to be returned under the 14-day cancellation right. Worn items are covered by our 60-day results guarantee instead.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or isn't what you ordered, contact us within [30] days of delivery with your order number and photos. We'll send a replacement or issue a full refund, including any original shipping costs. This doesn't affect your statutory rights.

How to start a return

1. Send us a message through our contact page with your order number and the reason for your return.
2. We'll reply with return instructions and the return address.
3. Pack the items securely and keep your proof of postage until your refund is processed.

Please don't send items back without contacting us first, as we can't guarantee we'll be able to match them to your order.

Return shipping costs

Unless the item is faulty, damaged or incorrect, return shipping costs are the customer's responsibility.

Refunds

Once we've received and checked your return, we'll email you to confirm. Approved refunds are issued to your original payment method within [5–10] business days. Your bank may take a few extra days to show it.

Exchanges

Need a different size? Contact us and we'll help you swap to the right fit, subject to stock.

Sale items and free gifts

Free gifts don't need to be returned and aren't refundable. Discounted items can be returned under this policy unless they were clearly marked as final sale.

Contact

Questions about a return? Reach us through our contact page or email [support email].