Terms of Service

These Terms of Service (“Terms”) apply to your use of the Steppi website and to any purchase you make from us. The website is operated by [Legal business name] (“Steppi”, “we”, “us”). By using our website or placing an order, you agree to these Terms.

1. Using our website

You agree to use our website lawfully and not to misuse it, interfere with its security or attempt to access it in ways we haven't intended. You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.

2. Products

We try to describe and photograph our products as accurately as possible. Colours and prints may vary slightly depending on your screen. Steppi training pants are a potty training aid, not a nappy, and results vary from child to child.

3. Safety and supervision

Always supervise your child and change training pants promptly when wet or soiled. Follow the care instructions on the label. Stop using any product that shows signs of wear or damage.

4. Prices and payment

All prices are shown in the currency selected on our website and include VAT where applicable. Shipping costs are shown at checkout. We reserve the right to change prices at any time, but changes won't affect orders you've already placed. If a product is listed at an incorrect price due to an error, we'll contact you before processing your order.

5. Orders

Your order is an offer to buy. A contract is formed when we send you a shipping confirmation. We may decline or cancel an order, for example if a product is unavailable, there's a pricing error or we suspect fraud. If we cancel after you've paid, we'll refund you in full.

6. Discounts and promotions

Discount codes and promotions are subject to their stated terms, can't be exchanged for cash and are limited to one discount code per order unless stated otherwise.

7. Shipping, returns and refunds

Delivery is covered by our Shipping Policy. Returns, refunds and our 60-day results guarantee are covered by our Refund Policy. Nothing in these Terms affects your statutory rights as a consumer.

8. Reviews and content you share

If you submit a review, photo or video, you confirm it's your own honest experience and that you have the right to share it. You give us permission to display it on our website and marketing channels. We may remove content that is misleading, offensive or unlawful.

9. Intellectual property

All content on this website, including text, images, logos and designs, belongs to Steppi or its licensors and may not be copied or used without our permission.

10. Limitation of liability

We aren't liable for losses that weren't reasonably foreseeable, or for business losses. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.

11. Privacy

How we handle your personal information is explained in our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. The version on this page when you place your order applies to that order.

13. Governing law

These Terms are governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales, or in your local courts if you live elsewhere in the UK.

14. Contact us

[Legal business name]
[Business address]
Email: [support email]